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1/26/2017 6:00:00 AM PACIFIC
Updated: 1/25/2017 9:54:44 AM PACIFIC
For more information, contact Lisa Teske.
Trios Health launches new service, public unveiling at Family Expo

On Jan. 26 at 6 a.m., Trios Health will launch a new telemedicine service allowing patients to consult with a board certified provider via telephone or web chat technology (i.e., Skype or FaceTime). Called Trios Urgent eCare, the service will be available 24 hours a day, seven days a week.

Urgent eCare is Trios Health’s answer to a nationwide call for improved patient access to care options that suit busy and changing lifestyles. Telemedicine services are increasing in availability throughout the United States. Trios Urgent eCare is the first such offering to be launched locally.

“This is an important service that many communities across the nation are starting to adopt,” said Wassim Khawandi, MD, medical director of Trios Medical Group. “We understand that our patients want as many primary care options as possible, including the ability to see a provider without an appointment in cases of common, non-emergency medical conditions that require same-day attention. Trios Urgent eCare is intended to fill the gap when your primary care provider is unavailable on short notice or urgent care facilities are closed or otherwise inconvenient to access.”

In addition to the physical convenience and comfort made possible by a virtual visit, Urgent eCare patients can expect wait times up to just 30 minutes and a flat fee per visit—regardless of insurance coverage—of just $39. Patients with additional coverage for telemedicine services may personally submit claims for reimbursement to their insurance carrier. If a person is referred for in-person care within the first three minutes of their Urgent eCare visit, the $39 fee is waived.

As part of the service, Urgent eCare providers are authorized to make additional care referrals, as well as sending prescription orders—with the exception of narcotics and refills—to a patient’s local pharmacy of choice. One does not need to be an existing patient of any other Trios Health provider or service in order to use Trios Urgent eCare, however Urgent eCare visit records for those who are current Trios Medical Group patients will automatically be sent to their primary provider for follow-up.

More information about how Urgent eCare works, including FAQs and an instructional video, will be available at, when the service becomes available to the public. Beginning on this date, community members may request a visit online from this webpage, or call 1-888-TRIOS-03 (1-888-874-6703) to initiate a visit by phone.

“For the past month, staff members at Trios Health have participated in an exclusive employee trial of the new service prior to its public launch,” said Lisa Teske, director of marketing and business development. “Thus far, feedback has been positive regarding the thoroughness and professionalism of our Urgent eCare providers, the convenience of completing a visit from home, and the low per-visit cost, which are all things we were looking for in establishing this service.

“The staff who have tried it shared that they appreciated that they don’t have to leave their home—or even their bed—to be seen by a provider. It doesn’t get more convenient than that!” she added.

Community members can get a closer look at Trios Health’s new virtual urgent care service at the Tri-Cities Family Expo on Jan. 27 and 28 at TRAC in Pasco. In addition to more information and a video tutorial on Trios Urgent eCare, the exhibit will feature interactive virtual reality experiences that serve to illustrate a variety of ways—including in healthcare—that technology is changing daily life.

The Family Expo event is open to the public on Friday, Jan. 27 from noon until 8 p.m., and Saturday, Jan. 28 from 10 a.m. until 5 p.m.